Terms of service

OVERVIEW

Welcome to Healtence. Throughout these Terms of Service, “Healtence,” “we,” “us,” and “our” refer to Healtence, the business operating this online store and website.

Healtence provides an online shopping experience that includes our website, product listings, content, features, tools, and related services (collectively, the “Services”). Our store is powered by Shopify, which provides the commerce technology that enables us to offer these Services.

These Terms of Service (“Terms”), together with the policies referenced in them, explain the terms under which you may access and use our Services and purchase products from us.

Please read these Terms carefully, particularly the provisions concerning orders, returns, warranties, and limitations of liability.

By accessing our website, interacting with our Services, or placing an order, you agree to these Terms and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree, please do not use our Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence. If you permit a minor under your care to use our Services on a device you own or manage, you are responsible for that use to the extent permitted by applicable law.

You may need to provide information such as your name, email address, billing address, shipping address, and payment details to browse certain features or complete a purchase.

You agree that the information you provide is accurate, current, complete, and lawfully provided. You are responsible for updating relevant information when it changes and for protecting any account credentials you use to access our Services.

You may not sell, transfer, or assign your account to another person without our written permission.

SECTION 2 — PRODUCT INFORMATION AND AVAILABILITY

We aim to provide clear, accurate, and useful information about our products, including descriptions, images, features, specifications, prices, and availability.

Product images are provided for illustrative purposes. Actual colors and appearance may vary depending on your display, lighting, manufacturing variations, or other factors. Please review the written product description and specifications before purchasing.

Product information may be corrected or updated when necessary. We may discontinue products, limit quantities, or restrict sales to certain locations where permitted by law.

Product availability shown on our website may change. An item displayed online is not necessarily guaranteed to remain available until your order has been accepted.

Unless expressly stated otherwise, product information is provided for general shopping purposes and should not be interpreted as a guarantee that a product will achieve a particular result.

SECTION 3 — ORDERS AND ACCEPTANCE

When you submit an order, you are making an offer to purchase the selected products under these Terms.

An order confirmation acknowledging receipt does not necessarily mean that your order has been finally accepted. We may review orders for payment authorization, product availability, pricing errors, suspected fraud, or other legitimate reasons.

We reserve the right to decline, cancel, or limit an order where permitted by law. If we cancel an order after payment has been collected, we will arrange an appropriate refund for the canceled amount.

If we need to contact you about an order, we may use the email address, telephone number, or other contact details you provided at checkout.

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us as soon as possible at admin@healtence.com. We cannot guarantee changes once an order has entered processing or fulfillment.

Returns, exchanges, and refunds are governed by our Return and Refund Policy [INSERT RETURN AND REFUND POLICY LINK].

You agree to purchase products for lawful personal or household use and not for unauthorized resale or export.

SECTION 4 — PRICES, PAYMENTS, AND PROMOTIONS

Product prices, discounts, and promotions are displayed on the relevant product or checkout pages and may change prospectively without notice.

The price applicable to your order is the price presented at checkout when you submit the order, subject to applicable law and the correction of genuine errors.

Taxes, shipping charges, duties, or other fees will be displayed or explained at checkout where applicable. Any import charges or duties that may apply to an international shipment should be reviewed before placing an order.

Promotions may have separate eligibility requirements, expiration dates, exclusions, or other conditions. Where a promotion has specific terms, those terms apply to that promotion to the extent permitted by law.

You agree to provide valid and accurate billing and payment information and confirm that you are authorized to use the selected payment method.

Payments are processed through the payment methods and service providers made available at checkout. We do not ask you to provide payment-card details through an unsolicited message or an unrelated third-party website.

We reserve the right to correct pricing or billing errors and to cancel affected orders where permitted by law. If a payment has already been collected for an order we cancel, we will arrange an appropriate refund.

SECTION 5 — SHIPPING, FULFILLMENT, AND DELIVERY

Our shipping arrangements, processing estimates, delivery estimates, available destinations, and applicable shipping charges are described in our Shipping Policy [INSERT SHIPPING POLICY LINK].

Delivery dates and transit times are estimates unless we expressly identify a specific delivery commitment. Actual delivery may be affected by carrier operations, weather, customs processing, incorrect addresses, or other circumstances.

If a shipment is delayed beyond a legally applicable or expressly promised timeframe, we will address the situation in accordance with applicable law and our published policies, including any required notice, cancellation, or refund rights.

If tracking information is available, we may provide it by email or through the order-status page. Tracking information is supplied by the relevant carrier and may take time to update.

Please provide a complete and accurate shipping address at checkout. Contact us promptly if you discover an address error. Address changes may not be possible after fulfillment begins.

If a package is marked delivered but cannot be located, contact us so we can review the available order and tracking information and explain the next steps.

Nothing in this section excludes any consumer rights or responsibilities that cannot lawfully be excluded or transferred under applicable law.

SECTION 6 — INTELLECTUAL PROPERTY

The content made available through our Services, including text, graphics, logos, photographs, videos, designs, product descriptions, and page layouts, may be owned by Healtence or used under license and may be protected by intellectual-property laws.

These Terms permit you to access and use our Services for lawful personal, non-commercial purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected content without the necessary permission, except where applicable law permits.

Nothing in these Terms grants you ownership of Healtence's intellectual property or the intellectual property of Shopify or other third parties.

“Healtence,” our logos, and our brand materials may be trademarks of Healtence or their respective owners. Shopify's name and marks belong to Shopify. Other product names, logos, and marks remain the property of their respective owners.

If you believe that material on our website infringes your intellectual-property rights, contact us with sufficient information for us to review the concern.

SECTION 7 — THIRD-PARTY TOOLS AND SERVICES

Our Services may include features, applications, payment options, tracking services, or other tools provided by third parties.

Third-party services may be subject to separate terms, privacy notices, and operating requirements. We do not control every aspect of these services and cannot guarantee their uninterrupted availability.

Your use of a third-party service is subject to its applicable terms and any rights you have under applicable law. Nothing in these Terms excludes liability that cannot legally be excluded.

We may introduce, change, or discontinue features of our Services from time to time.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or resources for convenience or informational purposes.

We do not control all third-party websites and are not responsible for their content, availability, privacy practices, or independent business activities.

Before providing personal information or purchasing from a third party, review its applicable terms and policies.

Questions, claims, or disputes concerning a separate third-party product or service should generally be directed to that provider, without limiting any rights you may have against Healtence under applicable law.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Healtence is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Healtence. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Healtence, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Healtence.

SECTION 10 — PRIVACY AND PERSONAL INFORMATION

Your use of our Services is subject to our Privacy Policy [INSERT PRIVACY POLICY LINK], which explains how we collect, use, disclose, retain, and protect personal information.

Because our store is hosted by Shopify, Shopify processes information relating to visits, transactions, and interactions with our store to provide and support its services. Information may also be processed by payment providers, shipping carriers, analytics providers, customer-support services, and other service providers where necessary for legitimate business operations and as described in our Privacy Policy.

Depending on the services and features used, information may be processed in countries other than your country of residence, subject to applicable law.

Shopify also publishes information about its own privacy practices at https://www.shopify.com/legal/privacy/app-users. Where applicable, you can review Shopify's consumer privacy information at https://www.shopify.com/legal/privacy.

Our Privacy Policy explains how to contact us regarding privacy questions and how to exercise any privacy rights available to you.

SECTION 11 — REVIEWS AND CUSTOMER FEEDBACK

If you submit a review, suggestion, idea, or other feedback to us (“Feedback”), you confirm that you have the rights necessary to submit it and that it does not unlawfully infringe another person's rights.

You grant Healtence a worldwide, non-exclusive, royalty-free license to use, reproduce, display, adapt, and distribute your Feedback in connection with operating, improving, and promoting our Services, subject to applicable law and any privacy commitments we make.

We may review, moderate, or remove Feedback that we reasonably consider unlawful, fraudulent, abusive, misleading, infringing, or otherwise inconsistent with our policies.

Reviews should reflect genuine customer experiences. You must not submit fake reviews, impersonate another person, misrepresent your experience, or conceal a material connection where disclosure is required.

We do not guarantee that every review or item of Feedback will be published, and we are not required to respond to every submission.

You remain responsible for the content you submit. Nothing in this section requires you to waive rights that cannot legally be waived.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

We aim to keep product descriptions, prices, promotions, shipping information, and availability accurate and up to date. Occasionally, information may contain an error or omission.

Where permitted by law, we may correct errors, update information, or cancel an affected order when a material error cannot reasonably be resolved. If we cancel an order after receiving payment, we will arrange an appropriate refund.

We will not use this section to remove consumer rights or to disregard obligations that apply to an accepted order under applicable law.

SECTION 13 — ACCEPTABLE USE

You may use our Services only for lawful purposes and in accordance with these Terms.

You must not:

• Use our Services to commit fraud, violate laws, or infringe another person's rights.

• Provide information that is knowingly false or misleading.

• Interfere with the security, availability, or normal operation of our website.

• Upload malicious code, viruses, or other harmful material.

• Attempt unauthorized access to accounts, systems, or restricted information.

• Collect or misuse other people's personal information without authorization.

• Send spam or use our contact channels for unlawful solicitation.

• Copy, scrape, or commercially exploit website content in a manner that violates applicable law, these Terms, or the rights of others.

• Impersonate Healtence, Shopify, another business, or another individual.

We may investigate suspected violations and restrict or suspend access where reasonably necessary and permitted by law. Any action taken will remain subject to applicable legal requirements.

SECTION 14 — SUSPENSION AND TERMINATION

We may suspend or terminate access to some or all of our Services where reasonably necessary because of fraud, security risks, unlawful activity, material violations of these Terms, or other legitimate operational reasons, subject to applicable law.

You may stop using our Services at any time. Ending your use of the website does not cancel an existing order or remove obligations that already arose under these Terms.

Any provisions that by their nature should continue after termination will remain effective, including applicable provisions concerning intellectual property, feedback, privacy, liability, indemnification, and outstanding obligations.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available. We also do not guarantee that every product will meet an individual's subjective expectations or be suitable for every possible use.

Product warranties, if any, are those expressly provided with the product or required by applicable law.

Nothing in these Terms excludes or limits a warranty, guarantee, or consumer right that cannot lawfully be excluded or limited in your jurisdiction.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Healtence and its relevant service providers will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from your use of our Services where such exclusions are legally permitted.

This limitation does not exclude liability for matters that cannot lawfully be excluded or limited, including any liability that applicable law requires us to retain.

Nothing in these Terms limits rights or remedies available to consumers under mandatory consumer-protection laws.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Healtence and its relevant affiliates, officers, employees, agents, and service providers harmless from third-party claims, losses, and reasonable legal expenses arising directly from your unlawful use of our Services, your infringement of another person's rights, or your material breach of these Terms.

This obligation does not apply to the extent a claim results from our own conduct or from circumstances for which you cannot lawfully be held responsible.

We will provide reasonable notice of an applicable claim when practicable. Nothing in this section removes any rights you have under applicable law.

SECTION 18 — SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to comply with applicable law.

The remaining provisions will continue in effect to the extent they remain valid and enforceable.

SECTION 19 — ENTIRE AGREEMENT AND WAIVER

These Terms, together with the policies expressly referenced in them and any applicable promotion-specific terms, form the agreement governing your use of our Services and purchases from Healtence.

If a specific promotion or policy contains additional terms, those terms apply to the relevant matter to the extent of any inconsistency and as permitted by law.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

Nothing in this section limits rights that consumers have under applicable law.

SECTION 20 — ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent where such consent is legally required.

Healtence may assign or transfer its rights and obligations in connection with a business restructuring, merger, acquisition, or transfer of business, subject to applicable law and any required notices or consents.

SECTION 21 — GOVERNING LAW

These Terms are subject to the laws applicable to Healtence's legally established place of business, without applying conflict-of-law rules that would require another jurisdiction's laws, except where mandatory consumer-protection laws provide otherwise.

Any dispute will be handled by a court or other competent forum with jurisdiction under applicable law.

Merchant action required: Confirm the appropriate governing-law jurisdiction with a qualified legal professional before publishing this section. The business address shown in the Contact Information section should not, by itself, be treated as confirmation of the correct governing-law clause.

SECTION 22 — HEADINGS

Section headings are provided for convenience and do not change the meaning or interpretation of these Terms.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms when our Services, business practices, or legal obligations change.

The revised version will be posted on this page with an updated “Last updated” date. Where required by law, we will provide notice or obtain consent before changes take effect.

Changes will not remove rights that have already accrued or override mandatory legal protections. Your continued use of our Services after revised Terms take effect constitutes acceptance only to the extent permitted by applicable law.

SECTION 24 — CONTACT INFORMATION

If you have questions about these Terms, an order, or our Services, contact us using the details below.

Business name: Healtence
Business email: admin@healtence.com
Business phone: +1 304-237-1573
Business address: 228 Boarstall Lane, Daniels, WV 25832, United States

For order-related questions, please include your order number when contacting us. Do not send full payment-card details or passwords by email.