Refund policy

Last updated: October 26, 2026

At Healtence, we want you to feel confident when shopping with us. We offer a 30-day return window from the date your order is delivered, subject to the conditions outlined below.

1. Return Window

You may request a return within 30 days of delivery.

To qualify for a standard return:

The item must be unused and in its original condition.
The item must be returned in its original packaging, where applicable.
Proof of purchase or your order number is required.
You must contact us before sending the item back and follow the return instructions provided by our support team.

Returns requested after the 30-day window may not be accepted, except where required by applicable law.

2. Free Return Shipping

Healtence offers free return shipping for eligible returns.

Contact us at admin@healtence.com before returning an item. Our support team will provide the return instructions and applicable return shipping arrangements.

Please do not send an item to an address that has not been confirmed by our support team.

There is no restocking fee for eligible returns.

3. How to Request a Return

To start a return:

Email admin@healtence.com within 30 days of delivery.
Include your order number and the reason for your return.
If the item is damaged, defective, or incorrect, include clear photos showing the issue.
Follow the return instructions provided by our support team.

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

4. Refund Processing

If your refund is approved, it will be issued to your original payment method within 5–10 business days after approval.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact us at admin@healtence.com.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at admin@healtence.com within 48 hours of delivery, where reasonably possible.

Include your order number and clear photos of the item and the issue. Our team will review your request and provide instructions for the next steps.

Eligible returns for damaged, defective, or incorrect items will be handled without return shipping charges.

Nothing in this policy limits any rights or remedies available to you under applicable law.

6. Non-Returnable Items and Exceptions

Unless otherwise required by applicable law:

Gift cards are non-refundable.
Sale items are non-refundable under this policy, except where a refund or return is required by applicable law or expressly offered for the item.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

7. Exchanges

We do not offer direct product exchanges at this time.

If you need a different product, you may contact our support team to discuss an eligible return and place a separate order, subject to this policy.

8. Order Cancellations

You may request cancellation any time before your order is fulfilled.

To request a cancellation, email admin@healtence.com with your order number as soon as possible.

Cancellation requests are not guaranteed until confirmed by our team. Once an order has been fulfilled or dispatched, it may no longer be possible to cancel it. In that case, you may request a return after delivery, subject to this policy and applicable law.

If a cancellation is accepted and payment has already been collected, any approved refund will be issued to the original payment method. Refund processing times may vary by payment provider.