Shipping policy

Last updated: October 26, 2026

At Healtence, we aim to process and ship your orders carefully and efficiently. This Shipping Policy explains our order processing times, estimated delivery windows, shipping costs, tracking information, and how we handle shipping-related issues.

1. Order Processing Time

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Processing includes preparing your order for shipment. Processing time is separate from the estimated shipping and delivery time.

Once your order has been placed, you will receive an order confirmation. After your order ships, we will send a shipping confirmation with tracking information when available.

Processing times may occasionally take longer during holidays, promotional periods, or other periods of unusually high order volume.

2. Estimated Shipping and Delivery Times

Our current estimated shipping times are:

United States: 5–10 business days after dispatch.
International orders: 7–15 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather, holidays, and other circumstances outside our control.

Your total order delivery time includes both order processing and shipping time.

If we become aware of a significant delay, we will provide updates where appropriate and handle any applicable cancellation or refund rights in accordance with our policies and applicable law.

3. Shipping Rates

Healtence offers free shipping on all orders, unless a different shipping charge is clearly disclosed at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, we will send tracking information to the email address provided at checkout, where tracking is available.

Tracking updates may take 24–48 hours to appear after dispatch. Additional delays in tracking updates may occur while the carrier receives or scans the package.

You can use the tracking details provided in your shipping confirmation to check the progress of your delivery.

If tracking information does not update for an extended period or appears to indicate a delivery problem, contact us for assistance.

5. Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an address error, contact us at admin@healtence.com as soon as possible and include your order number. We will try to help, but address changes cannot be guaranteed once an order has been processed or dispatched.

If a package cannot be delivered or is returned because of an incorrect or incomplete address, please contact us to discuss the available options.

Additional shipping charges for reshipment may apply where permitted by applicable law and where the charges are disclosed to you before reshipment.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are not included in the product price or standard shipping charges and may be payable by the recipient.

Customs procedures may also affect delivery times. Healtence cannot control the timing of customs inspections or clearance.

7. Delayed, Missing, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please check the tracking information first.

If the tracking information is unavailable, has not updated for an extended period, or indicates a possible delivery issue, contact us at admin@healtence.com with your order number.

Our team will review the available information and help determine the next steps, which may include checking with the shipping carrier or investigating a missing shipment.

We will handle delayed, lost, or undelivered orders in accordance with applicable law and our Terms of Service and Return & Refund Policy.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, contact us at admin@healtence.com, preferably within 48 hours of delivery.

Please provide:

Your order number.
A brief description of the issue.
Clear photos of the item and its packaging, where relevant.

We will review your request and explain the available resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Reporting the issue within 48 hours helps us investigate promptly. This request does not limit any rights you may have under applicable law.